📞 Phone Calls & Requests — āļāļēāļĢāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāđāļĨāļ°āļāļēāļĢāļ‚āļ­āļĢāđ‰āļ­āļ‡

English for Everyday Life & Work — āļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐāļŠāļģāļŦāļĢāļąāļšāļŠāļĩāļ§āļīāļ•āļ›āļĢāļ°āļˆāļģāļ§āļąāļ™āđāļĨāļ°āļāļēāļĢāļ—āļģāļ‡āļēāļ™

Week 10 · Can / Can't (ability & requests) · Pre-A1 → A1

Phone Calls & Requests

🎯 āļāļēāļĢāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāđāļĨāļ°āļāļēāļĢāļ‚āļ­āļĢāđ‰āļ­āļ‡
What is Phone Calls & Requests?

🇹🇭 āļ āļēāļĐāļēāđ„āļ—āļĒ

āļāļēāļĢāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāđ€āļ›āđ‡āļ™āļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐāļ—āļģāđƒāļŦāđ‰āļ„āļ™āđ„āļ—āļĒāļŦāļĨāļēāļĒāļ„āļ™āļ•āļ·āđˆāļ™āđ€āļ•āđ‰āļ™! āļŠāļąāļ›āļ”āļēāļŦāđŒāļ™āļĩāđ‰āđ€āļĢāļēāļˆāļ°āđ€āļĢāļĩāļĒāļ™āļĢāļđāđ‰āļ§āļīāļ˜āļĩāļĢāļąāļšāļŠāļēāļĒ āļŠāļ™āļ—āļ™āļē āđāļĨāļ°āļ‚āļ­āļĢāđ‰āļ­āļ‡ āđ„āļ§āļĒāļēāļāļĢāļ“āđŒāļŠāļģāļ„āļąāļāļ„āļ·āļ­ "can" āđāļĨāļ° "can't" — āđƒāļŠāđ‰ "can" āđ€āļžāļ·āđˆāļ­āļšāļ­āļāļ„āļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļ–: "I can speak English" āđāļĨāļ°āđƒāļŠāđ‰āđ€āļžāļ·āđˆāļ­āļ‚āļ­āļĢāđ‰āļ­āļ‡: "Can you help me?" "Can I speak to [āļŠāļ·āđˆāļ­]?" āļ›āļĢāļ°āđ‚āļĒāļ„āļ—āļĩāđˆāļŠāļģāļ„āļąāļāļŠāļģāļŦāļĢāļąāļšāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ: "Can you speak slowly, please?" "Can you repeat that?"

🇬🇧 English

Phone calls in English make many Thai people nervous! This week, we learn how to answer calls, have conversations, and make requests. The key grammar is "can" and "can't" — use "can" for ability: "I can speak English," and for requests: "Can you help me?" "Can I speak to [name]?" Important phone phrases: "Can you speak slowly, please?" "Can you repeat that?"

🤩 Fun Facts — āļ‚āđ‰āļ­āđ€āļ—āđ‡āļˆāļˆāļĢāļīāļ‡āļ™āđˆāļēāļĢāļđāđ‰

🔹 The phrase "Can you hold, please?" means "Please wait on the phone."
"Can you hold, please?" āđāļ›āļĨāļ§āđˆāļē "āļāļĢāļļāļ“āļēāļĢāļ­āļŠāļēāļĒāļ”āđ‰āļ§āļĒāļ„āđˆāļ°"

🔹 Thai people often answer the phone with "Hello, ka/krap." In English, just "Hello."
āļ„āļ™āđ„āļ—āļĒāļĄāļąāļāļĢāļąāļšāļŠāļēāļĒāļ”āđ‰āļ§āļĒ "āļŠāļ§āļąāļŠāļ”āļĩāļ„āđˆāļ°/āļ„āļĢāļąāļš" āđƒāļ™āļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐ āđāļ„āđˆ "Hello"

🔹 "Can" sounds like /kÃĶn/ (short) but "can't" sounds like /kɑːnt/ (long).
"Can" āļ­āļ­āļāđ€āļŠāļĩāļĒāļ‡ /kÃĶn/ (āļŠāļąāđ‰āļ™) āđāļ•āđˆ "can't" āļ­āļ­āļāđ€āļŠāļĩāļĒāļ‡ /kɑːnt/ (āļĒāļēāļ§)

🔹 In business calls, always say "This is [name] speaking." when you answer.
āđƒāļ™āļāļēāļĢāđ‚āļ—āļĢāļ˜āļļāļĢāļāļīāļˆ āđƒāļŦāđ‰āļžāļđāļ” "This is [āļŠāļ·āđˆāļ­] speaking." āđ€āļĄāļ·āđˆāļ­āļĢāļąāļšāļŠāļēāļĒ

🧪 Quick Check — āļ•āļĢāļ§āļˆāļŠāļ­āļšāļ”āđˆāļ§āļ™

Test your understanding — āļ—āļ”āļŠāļ­āļšāļ„āļ§āļēāļĄāđ€āļ‚āđ‰āļēāđƒāļˆ

0/3

What is "call" in Thai?

"call" āđāļ›āļĨāļ§āđˆāļēāļ­āļ°āđ„āļĢ?

āđ‚āļ—āļĢ / āđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ
āļžāļđāļ”
āļĢāļ­āļŠāļēāļĒ / āļ–āļ·āļ­
āļĢāļ­
"call" = āđ‚āļ—āļĢ / āđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ

Which is the definition of "speak"?

āļ„āļģāļ™āļīāļĒāļēāļĄāļ‚āļ­āļ‡ "speak" āļ„āļ·āļ­āļ‚āđ‰āļ­āđƒāļ”?

To talk; to say words.
To wait on the phone; to keep in your hand.
To phone someone; to make a telephone call.
None of the above
"speak" (āļžāļđāļ”): To talk; to say words.

Which grammar topic are we studying this week?

āđ€āļĢāļēāđ€āļĢāļĩāļĒāļ™āļŦāļąāļ§āļ‚āđ‰āļ­āđ„āļ§āļĒāļēāļāļĢāļ“āđŒāļ­āļ°āđ„āļĢāļŠāļąāļ›āļ”āļēāļŦāđŒāļ™āļĩāđ‰?

Can / Can't (ability & requests)
Future Perfect
Past Perfect Continuous
Subjunctive Mood
This week we study: Can / Can't (ability & requests)

📚 āļ„āļģāļĻāļąāļžāļ—āđŒāļŠāļģāļ„āļąāļ
Key Vocabulary

call
āđ‚āļ—āļĢ / āđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ
To phone someone; to make a telephone call.
speak
āļžāļđāļ”
To talk; to say words.
hold
āļĢāļ­āļŠāļēāļĒ / āļ–āļ·āļ­
To wait on the phone; to keep in your hand.
wait
āļĢāļ­
To stay in a place until something happens.
number
āļŦāļĄāļēāļĒāđ€āļĨāļ‚ / āđ€āļšāļ­āļĢāđŒ
The digits of a phone number.
help
āļŠāđˆāļ§āļĒ / āļŠāđˆāļ§āļĒāđ€āļŦāļĨāļ·āļ­
To make it easier for someone to do something.
repeat
āļžāļđāļ”āļ‹āđ‰āļģ
To say something again.
understand
āđ€āļ‚āđ‰āļēāđƒāļˆ
To know the meaning of something.
slowly
āļŠāđ‰āļēāđ†
Not fast; at a slow speed.
available
āļ§āđˆāļēāļ‡ / āļžāļĢāđ‰āļ­āļĄ
Free to do something; not busy.
problem
āļ›āļąāļāļŦāļē
A difficulty; something that needs to be solved.
sure
āđāļ™āđˆāļ™āļ­āļ™ / āđ„āļ”āđ‰āđ€āļĨāļĒ
Certain; definitely; of course.

🧪 Quick Check — āļ•āļĢāļ§āļˆāļŠāļ­āļšāļ”āđˆāļ§āļ™

Test your understanding — āļ—āļ”āļŠāļ­āļšāļ„āļ§āļēāļĄāđ€āļ‚āđ‰āļēāđƒāļˆ

0/3

What does "number" mean?

"number" āļŦāļĄāļēāļĒāļ–āļķāļ‡āļ­āļ°āđ„āļĢ?

The digits of a phone number.
To make it easier for someone to do something.
To say something again.
To know the meaning of something.
"number" = āļŦāļĄāļēāļĒāđ€āļĨāļ‚ / āđ€āļšāļ­āļĢāđŒ: The digits of a phone number.

"help" in Thai is:

"help" āļ āļēāļĐāļēāđ„āļ—āļĒāļ„āļ·āļ­:

āļŠāđˆāļ§āļĒ / āļŠāđˆāļ§āļĒāđ€āļŦāļĨāļ·āļ­
āļĢāļ­
āļžāļđāļ”
āļŠāđ‰āļēāđ†
"help" = āļŠāđˆāļ§āļĒ / āļŠāđˆāļ§āļĒāđ€āļŦāļĨāļ·āļ­

Which word means: "To know the meaning of something...."?

āļ„āļģāđƒāļ”āļŦāļĄāļēāļĒāļ–āļķāļ‡: "To know the meaning of something...."?

understand
wait
speak
available
The answer is "understand"

📖 āđ„āļ§āļĒāļēāļāļĢāļ“āđŒ: Can / Can't (ability & requests)
Grammar Focus

📖 Grammar Focus: Can / Can't (ability & requests)

Can + subject + verb (ability) — āđƒāļŠāđ‰ "can" āđ€āļžāļ·āđˆāļ­āļšāļ­āļāļ„āļ§āļēāļĄāļŠāļēāļĄāļēāļĢāļ– â€” āļ—āļļāļāļ›āļĢāļ°āļ˜āļēāļ™āđƒāļŠāđ‰ "can" āđ€āļŦāļĄāļ·āļ­āļ™āļāļąāļ™
I can speak English. (āļ‰āļąāļ™āļžāļđāļ”āļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐāđ„āļ”āđ‰)
She can help you. (āđ€āļ˜āļ­āļŠāđˆāļ§āļĒāļ„āļļāļ“āđ„āļ”āđ‰)
Can't + verb (inability) — āđƒāļŠāđ‰ can't (cannot) āđ€āļžāļ·āđˆāļ­āļšāļ­āļāļ§āđˆāļēāļ—āļģāđ„āļĄāđˆāđ„āļ”āđ‰
I can't understand. (āļ‰āļąāļ™āđ„āļĄāđˆāđ€āļ‚āđ‰āļēāđƒāļˆ)
He can't come today. (āđ€āļ‚āļēāļĄāļēāđ„āļĄāđˆāđ„āļ”āđ‰āļ§āļąāļ™āļ™āļĩāđ‰)
Can you...? / Can I...? (requests) — āđƒāļŠāđ‰ "Can you...?" āđāļĨāļ° "Can I...?" āđ€āļžāļ·āđˆāļ­āļ‚āļ­āļĢāđ‰āļ­āļ‡
Can you speak slowly? (āļ„āļļāļ“āļžāļđāļ”āļŠāđ‰āļēāđ† āđ„āļ”āđ‰āđ„āļŦāļĄ?)
Can I speak to Mr. Smith? (āļ‚āļ­āļžāļđāļ”āļāļąāļšāļ„āļļāļ“āļŠāļĄāļīāļ˜āđ„āļ”āđ‰āđ„āļŦāļĄāļ„āļĢāļąāļš?)
Phone phrases — āļ§āļĨāļĩāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāļ—āļĩāđˆāđƒāļŠāđ‰āļšāđˆāļ­āļĒ
Can you hold, please? (āļāļĢāļļāļ“āļēāļĢāļ­āļŠāļēāļĒāļ„āđˆāļ°)
Can you repeat that, please? (āļŠāđˆāļ§āļĒāļžāļđāļ”āļ‹āđ‰āļģāđ„āļ”āđ‰āđ„āļŦāļĄāļ„āļ°?)

🚀 āļšāļ—āđ€āļĢāļĩāļĒāļ™āļ—āļĩāļĨāļ°āļ‚āļąāđ‰āļ™
Step-by-Step Practice

1Answer a Phone Call — āļĢāļąāļšāļŠāļēāļĒāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ

Practice: "Hello, this is [name] speaking. How can I help you?"
āļāļķāļ: "Hello, this is [āļŠāļ·āđˆāļ­] speaking. How can I help you?"

2Ask to Speak to Someone — āļ‚āļ­āļžāļđāļ”āļāļąāļšāđƒāļ„āļĢāļŠāļąāļāļ„āļ™

Practice: "Can I speak to [name], please?" "Is [name] available?"
āļāļķāļ: "Can I speak to [āļŠāļ·āđˆāļ­], please?" "Is [āļŠāļ·āđˆāļ­] available?"

3Ask for Help — āļ‚āļ­āļ„āļ§āļēāļĄāļŠāđˆāļ§āļĒāđ€āļŦāļĨāļ·āļ­

Practice: "Can you help me?" "Can you speak slowly?" "Can you repeat that?"
āļāļķāļ: "Can you help me?" "Can you speak slowly?" "Can you repeat that?"

4End a Phone Call — āļ§āļēāļ‡āļŠāļēāļĒ

Practice: "Thank you for calling. Goodbye." "Thank you for your help. Bye."
āļāļķāļ: "Thank you for calling. Goodbye." "Thank you for your help. Bye."

🌎 āļāļēāļĢāđƒāļŠāđ‰āļ‡āļēāļ™āļˆāļĢāļīāļ‡
Real World Application

💼 In Real Life — āđƒāļ™āļŠāļĩāļ§āļīāļ•āļˆāļĢāļīāļ‡

Phone skills are essential in Thai workplaces. When foreign clients call, you need to say: "Hello, this is [name]. How can I help you?" and "Can you hold, please?" These phrases make you sound professional.

āļ—āļąāļāļĐāļ°āļāļēāļĢāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāļˆāļģāđ€āļ›āđ‡āļ™āđƒāļ™āļ—āļĩāđˆāļ—āļģāļ‡āļēāļ™āđ„āļ—āļĒ āđ€āļĄāļ·āđˆāļ­āļĨāļđāļāļ„āđ‰āļēāļ•āđˆāļēāļ‡āļŠāļēāļ•āļīāđ‚āļ—āļĢāļĄāļē āļ„āļļāļ“āļ•āđ‰āļ­āļ‡āļžāļđāļ”āļ§āđˆāļē "Hello, this is [āļŠāļ·āđˆāļ­]. How can I help you?" āļ§āļĨāļĩāđ€āļŦāļĨāđˆāļēāļ™āļĩāđ‰āļ—āļģāđƒāļŦāđ‰āļ„āļļāļ“āļŸāļąāļ‡āļ”āļđāđ€āļ›āđ‡āļ™āļĄāļ·āļ­āļ­āļēāļŠāļĩāļž

🧪 Quick Check — āļ•āļĢāļ§āļˆāļŠāļ­āļšāļ”āđˆāļ§āļ™

Test your understanding — āļ—āļ”āļŠāļ­āļšāļ„āļ§āļēāļĄāđ€āļ‚āđ‰āļēāđƒāļˆ

0/3

Which sentence correctly uses Can / Can't (ability & requests)?

āļ›āļĢāļ°āđ‚āļĒāļ„āđƒāļ”āđƒāļŠāđ‰ Can / Can't (ability & requests) āļ–āļđāļāļ•āđ‰āļ­āļ‡?

I can speak English. (āļ‰āļąāļ™āļžāļđāļ”āļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐāđ„āļ”āđ‰)
Me has do work.
They is going yesterday.
He have not do it.
The first option correctly uses Can / Can't (ability & requests).

What is the Thai meaning of "available"?

"available" āđāļ›āļĨāļ§āđˆāļēāļ­āļ°āđ„āļĢ?

āļ§āđˆāļēāļ‡ / āļžāļĢāđ‰āļ­āļĄ
āļĢāļ­āļŠāļēāļĒ / āļ–āļ·āļ­
āļžāļđāļ”āļ‹āđ‰āļģ
āļĢāļ­
available = āļ§āđˆāļēāļ‡ / āļžāļĢāđ‰āļ­āļĄ

In everyday life, phone calls & requests is important because:

āđƒāļ™āļŠāļĩāļ§āļīāļ•āļ›āļĢāļ°āļˆāļģāļ§āļąāļ™ āļāļēāļĢāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāđāļĨāļ°āļāļēāļĢāļ‚āļ­āļĢāđ‰āļ­āļ‡ āļŠāļģāļ„āļąāļāđ€āļžāļĢāļēāļ°:

Phone skills are essential in Thai workplaces. When foreign
It is not used in Thailand.
Only for tourists.
Nobody needs it.
Phone skills are essential in Thai workplaces. When foreign

📝 āļāļēāļĢāļšāđ‰āļēāļ™
Homework

Task 1: Write a phone conversation: greeting, request, response, goodbye (10 lines).
āđ€āļ‚āļĩāļĒāļ™āļšāļ—āļŠāļ™āļ—āļ™āļēāļ—āļēāļ‡āđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ: āļ—āļąāļāļ—āļēāļĒ āļ‚āļ­āļĢāđ‰āļ­āļ‡ āļ•āļ­āļš āļĨāļēāļāđˆāļ­āļ™ (10 āļšāļĢāļĢāļ—āļąāļ”)
Task 2: Write 5 things you can do and 5 things you can't do in English.
āđ€āļ‚āļĩāļĒāļ™ 5 āļŠāļīāđˆāļ‡āļ—āļĩāđˆāļ„āļļāļ“āļ—āļģāđ„āļ”āđ‰ āđāļĨāļ° 5 āļŠāļīāđˆāļ‡āļ—āļĩāđˆāļ—āļģāđ„āļĄāđˆāđ„āļ”āđ‰ āđ€āļ›āđ‡āļ™āļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐ
Task 3: Practice phone phrases: record yourself saying them naturally.
āļāļķāļāļ§āļĨāļĩāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒ: āļšāļąāļ™āļ—āļķāļāđ€āļŠāļĩāļĒāļ‡āļ•āļąāļ§āđ€āļ­āļ‡āļžāļđāļ”āļ­āļĒāđˆāļēāļ‡āđ€āļ›āđ‡āļ™āļ˜āļĢāļĢāļĄāļŠāļēāļ•āļī
Task 4: Role-play: call a friend and practice a full English phone conversation.
āđāļŠāļ”āļ‡āļšāļ—āļšāļēāļ—: āđ‚āļ—āļĢāļŦāļēāđ€āļžāļ·āđˆāļ­āļ™āđāļĨāļ°āļāļķāļāļŠāļ™āļ—āļ™āļēāđ‚āļ—āļĢāļĻāļąāļžāļ—āđŒāļ āļēāļĐāļēāļ­āļąāļ‡āļāļĪāļĐ

🎉 āļĒāļīāļ™āļ”āļĩāļ”āđ‰āļ§āļĒ! / Congratulations!

āļ„āļļāļ“āļˆāļšāļšāļ—āđ€āļĢāļĩāļĒāļ™āļŠāļąāļ›āļ”āļēāļŦāđŒāļ—āļĩāđˆ 10 āđāļĨāđ‰āļ§!

You have completed Week 10: Phone Calls & Requests! Keep learning! āđ„āļ›āļ•āđˆāļ­āļāļąāļ™āđ€āļĨāļĒ!